Privacy Policy

Introduction

First Bell Home Health Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through our website. For information about how we handle Protected Health Information (PHI) in connection with home health care services, please see our HIPAA Notice of Privacy Practices.

Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Fill out a contact form or request care inquiry
• Submit a job application
• Sign up for communications or newsletters
• Correspond with us via email, phone, or other channels

This information may include your name, email address, phone number, mailing address, employment history, and any other information you choose to provide. We specifically request that you do not include personal health information in website forms.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of your visit

We collect this information using cookies, web beacons, and similar technologies. You can control cookies through your browser settings.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Respond to your inquiries and fulfill your requests
• Process job applications
• Send administrative information, such as updates to our policies
• Improve our website and user experience
• Analyze usage trends and measure effectiveness of our content
• Protect against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as email delivery, website hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information. We use Google Analytics for this purpose.

You can manage your cookie preferences at any time. Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We use Google Analytics to analyze website usage. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics does not collect personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS, secure hosting infrastructure, and access controls for our systems.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the information and our legal obligations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain data uses, such as marketing communications
• The right to data portability

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit use of sensitive personal information

We do not sell or share personal information as defined under the CCPA/CPRA. To submit a request to exercise your California privacy rights, please contact us at info@firstbellhomehealth.com or call us at (747) 241-8211.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Related Policies

• HIPAA Notice of Privacy Practices - How we protect your health information
• Terms of Service - Terms governing website use
• Accessibility Statement - Our commitment to accessibility